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Customer FAQ:

 

“When will I receive my order?”

Our typical turn-around time is 7-10 business days from when the store is processed. Peak season (August-December) 12-15 business days You will receive an email when your order is ready to be picked up with pick up location.

 

“Am I able to change my size or item?”

No. Once an order is placed, we are unable to change the following (includes but not limited to: size, quantity, color, item, etc.). This is due to all items being custom ordered.

 

“Where can I pick up my order?”

When your order is ready to be picked up, you will receive an email saying “your order is ready to be picked up” with pick up location.

 

“Can I pick up my individual order at District 20 Supply Co?”

No. We don’t allow individual orders to be picked up from District 20 Supply Co. They will be boxed up with all other orders.

 

“If I choose shipping, when will I know that it shipped?”

Once your order is shipped, you will receive an email with a tracking number.

 

“Can I have someone else pick up my order for me?”

Yes, as long as the person picking up has the packing slip/order number (these numbers will be the same).

 

“My card was charged, but I never received an email confirmation. Did my order go through?”

Please check your spam/junk folder. If you still don’t see it, please give us a call at 563 845 2080.

 

“My card keeps getting declined. Why won’t it go through?”

This could be multiple things: Clear your browsing history and/or cache, and try again. Please make sure all card information is entered correctly. Please check to make sure you’re not going over your limit or daily limit amount. If all of these don’t work, please contact your bank. All sales are final No orders will be accepted after the close date We can’t add or change anything on the online store. In the event of an order cancelation, they will be charged a 20% fee of the total order amount.

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