FAQ | District 20 Supply

Bulk Order Set-Up Process

Year Round Store Set-Up Process

Limited Time Store Set-Up Process

Decoration Placement and Locations

Promotional items are a popular marketing tool used by businesses to promote their brand and increase brand awareness. Promotional items can include anything from pens and keychains to t-shirts and tote bags, and are often customized with the company's logo or branding.

There are several benefits to using promotional items as part of a brand's marketing strategy. Firstly, promotional items are a cost-effective way to reach a large audience. They are often given out at events or as part of a marketing campaign and can be distributed to a wide range of people, increasing the brand's exposure.

Secondly, promotional items are a great way to increase brand recognition and awareness. By putting the company's logo on a tangible item that people use or wear, the brand becomes more familiar to potential customers, increasing the likelihood that they will remember and recognize the brand in the future.

Thirdly, promotional items can create a positive impression of the brand. When a customer receives a high-quality, useful item with the company's logo on it, it can create a sense of goodwill towards the brand. This positive experience can lead to increased loyalty and repeat business.

Overall, promotional items are a valuable tool for businesses looking to increase brand awareness, recognition, and loyalty. They are cost-effective, versatile, and can have a positive impact on a brand's reputation and success.

Custom Promotional Products

Heat transfer printing is a popular method of decorating apparel, including t-shirts, hats, and bags. The process involves printing the design onto a special transfer paper using a printer with pigment or dye-based ink. The transfer paper is then placed onto the garment and heat is applied using a heat press, which causes the ink to transfer onto the fabric. The result is a high-quality, durable print that sits on top of the fabric.

Heat transfer printing offers several advantages over other methods of apparel decoration. It produces high-quality, vibrant prints that are long-lasting and durable, making it ideal for both casual and sportswear. Heat transfer printing can also accommodate a wide range of designs, including full-color images, logos, and text. It is also suitable for a wide range of fabrics, including cotton, polyester, and blends.

One of the key benefits of heat transfer printing is its ability to create unique and complex designs with precise detail. Heat transfer printing can also be used to create custom patches that can be attached to apparel using heat-seal or sew-on methods.

Overall, heat transfer printing is a versatile and effective way to decorate apparel with high-quality, durable designs. It is a popular choice for businesses, organizations, and individuals looking to create custom apparel that stands out and makes a lasting impression.

Custom Heat Transfer

Sublimation printing is a popular method of printing designs onto apparel, including t-shirts, jerseys, and hoodies. The process involves printing the design onto a transfer paper using special dye-based ink. The transfer paper is then placed onto the garment and heat is applied, which causes the ink to vaporize and penetrate the fabric. The result is a high-quality, long-lasting print that becomes part of the fabric rather than sitting on top of it.

Sublimation printing offers several advantages over other methods of apparel decoration. It produces high-quality, vibrant prints that are long-lasting and durable, making it ideal for sportswear and other apparel that undergoes heavy use. Sublimation printing can also accommodate a wide range of designs, including full-color images, photographic prints, and complex patterns. It is also suitable for a wide range of fabrics, including polyester and polyester blends.

One of the key benefits of sublimation printing is its ability to create all-over designs that cover the entire garment, including the sleeves and collar. This can create a unique and eye-catching effect that is difficult to achieve with other printing methods. Sublimation printing is also environmentally friendly, as it produces no waste or pollution and uses less ink than other printing methods.

Overall, sublimation printing is a versatile and effective way to create custom apparel with high-quality, durable prints. It is a popular choice for businesses, sports teams, and individuals looking to create unique and eye-catching designs that stand out from the crowd.

Custom Sublimation Printing

Embroidery is a popular method of decorating apparel, including hats, jackets, and polo shirts. The process involves stitching designs onto the fabric using a needle and thread. The design is first digitized using specialized software that converts the image into a series of stitches. The design is then loaded into an embroidery machine, which uses a needle and thread to stitch the design onto the fabric.

Embroidery offers several advantages over other methods of apparel decoration. It produces a high-quality, professional-looking finish that is durable and long-lasting. Embroidery can also accommodate a wide range of designs, including logos, text, and intricate patterns. It is also suitable for a wide range of fabrics, including cotton, polyester, and blends.

One of the key benefits of embroidery is its ability to add texture and dimension to designs. This can make the design stand out and create a unique and eye-catching effect. Embroidery can also be used to create custom patches that can be attached to apparel using heat-seal or sew-on methods.

Overall, embroidery is a versatile and effective way to decorate apparel with high-quality, durable designs. It is a popular choice for businesses, organizations, and individuals looking to create custom apparel that stands out and makes a lasting impression.

Custom Embroidery

Screen printing is a popular method of printing designs onto apparel such as t-shirts, hoodies. The process involves creating a stencil or "screen" that is made of a fine mesh material such as polyester or nylon. The design is then burned onto the screen using a light-sensitive emulsion or film. The screen is then placed onto the fabric, and ink is applied to the screen. A squeegee is used to push the ink through the open areas of the screen, transferring the design onto the garment. Multiple screens can be used to create multi-colored designs.

Screen printing offers several advantages over other printing methods. It produces high-quality, vibrant prints that are long-lasting and durable, making it ideal for apparel. Screen printing can also accommodate a wide variety of materials, including cotton, polyester, and blends. It is also a cost-effective method for producing large quantities of apparel, making it a popular choice for businesses, organizations, and individuals looking to create custom apparel with their own designs. Overall, screen printing is a versatile and effective way to create custom apparel with high-quality prints.

Custom Screen Printing

Please read these terms of use carefully before using the service provided by District 20 supply Co. or before any purchase within the online storefront provided by District 20 supply Co.

Before placing your order, you will be asked to electronically sign, stating that you have read and agree to the terms and conditions below.

Once you place your order, ALL SALES ARE FINAL. We do not allow returns, exchanges or cancellations once the order has been placed. All orders are decorated with custom branding and are specific to your order, therefore they cannot be repurposed.

In some instances, an online store order may need to be canceled. This option will be determined by District 20 case by case and can ONLY be done if the online store has not been closed yet. 20% of the total order amount will be charged to cover processing fees.

For non-continuous stores:

Our typical turn-around time is 12-15 business days from the date that the store is closed and processed.

For continuous stores processed bi-weekly:

Orders placed between the 1st and the 15th of the month will be processed on the 16th and your order will be distributed by the end of that month.

Orders placed between the 16th and the end of the month will be processed on the last day of the month and your order will be distributed by the 15th of the following month.

If the 16th or the end of the month falls on a non-business day, the store will be processed on the following business day.

For continuous stores processed monthly:

Orders placed between the 1st and the end of the month will be processed on the last day of the month and your order will be distributed by the 15th of the following month.

If the end of the month falls on a non-business day, the store will be processed on the following business day.

For continuous stores that process weekly (if processing day changes, update to the correct day):

Orders will be processed on Monday of each week and your order will be distributed within 12-15 business days from the processing date that occurs after your order is placed.

Due to all items being custom ordered, once an order is placed, we are unable to change the following (includes but not limited to):

Size
Quantity
Color
Item
Design Choice
Distribution Method

Please double check the above options BEFORE placing your order.

Sizing charts/descriptions are provided for your reference for each item on the online store. To view the size chart, click the blue “Size Chart” button next to the drop down bar where you select your size. Descriptions are located below the image as well as on the “Size Chart” document.

You may need to scroll down on the drop down bar to see all the sizes available.
If sizes still aren’t provided for specific items, that means that they are out of stock at this time.
Our orders go through a series of checkpoints, but if you receive your item damaged or you feel that it is sized wrong, please contact Taylor Noel at taylor.noel@district20supply.com

When going through the check out process, you will typically have 2 options:

1. You can choose to pick up your order at the pick up location provided by the main contact person for no additional fees

Once the orders have been distributed to the main contact, District 20 no longer has tracking information on the orders. The main contact is responsible for determining the pick up process.
We don’t allow individual orders to be picked up from District 20 Supply Co. Pick up orders will be boxed up and distributed to the main contact.

2. You can have your order shipped directly to you for a flat rate of $8.95. Orders over $125 ship FREE.

Once your order is shipped, you will receive tracking information via the email address you provided when placing your order.
Expedited shipping is not available. All orders must go through the production process together and will be shipped out as soon as they are complete.
If you are anticipating a change in address, you must be in contact with us about the change within 2 days of the store close date in order for us to make the change in our system.

If your card payment is not going through, please check the following:

Please contact your bank. District 20 does not have the ability to override card transactions.
Clear your browsing history and/or cache, and try again.
Please make sure all card information is entered correctly.
Please check to make sure you’re not going over your limit or daily limit amount.
If your card was charged, but you did not receive a confirmation email, please check your spam/junk folder. If you still don’t see it, please give us a call at 563-845-2080.

We are open Monday-Friday from 8 am to 5 pm. If you contact us outside of working hours and miss the store close deadline, you will not be able to place your order (ie: contacting us on a Saturday when the online store closes on Sunday night).

If your item(s) are out of stock, you will be contacted with a substitution via the email address you provide when placing your order.

All orders are custom. Custom apparel refers to clothing, hats, and other accessories that are specifically purchased and decorated with a custom branded logo(s) per the customer's request.

We do not order any extra apparel other than what is purchased from customers through online stores, therefore we do not have any “extra” apparel readily available for purchase at District 20.
Once an online store is closed and processed, we cannot add additional items/orders.

When a company, school or team comes to us to set up an online store, all communication is done through one main contact. The main contact is responsible for the following:

Deciding what items are available on the online store
Deciding when the online store is opened/closed
The distribution option(s) and location(s)
Once the orders have been fulfilled and distributed to the main contact, District 20 no longer has control over the distribution of the orders.

By accessing or using the service you agree to be bound by the terms listed above.

Terms of Use

District 20 Supply Co. does not own the rights to print, decorate, or sell copyrighted or trademarked materials.

If you still have questions regarding online store orders, please contact Taylor Noel at taylor.noel@district20supply.com or call us at 563-845-2080

ONLINE STORES

Who is responsible for decisions regarding my online store?

All communications/decisions are determined by your main customer contact for the online store.

The items on the online store are approved by your main customer contact, and they are the only one who can determine which items/colors are offered.

Your main customer contact is the only person with the ability to open/close online stores.

How do I know how the garment on the online store fits?

Sizing charts/descriptions are provided for your reference for each item on the online store. Click the blue “Size Chart” button next to the drop-down bar where you select your size. Descriptions are located below the image. Items cannot be exchanged for a different size once the order is placed.

Why isn’t my size available?

Sometimes you will need to scroll down on the drop-down bar to see all the sizes available. If sizes still aren’t provided for specific items, that means that they are currently out of stock or the garment is not offered in that size.

If my item arrives damaged/sized wrong, what do I do?

Our orders go through a series of checkpoints, but if you receive your item damaged or you feel that it is sized wrong, please contact Taylor Noel at taylor.noel@district20supply.com. *Any concerns will be handled case by case and a resolution will be determined by District 20*

When will I receive my online store order?

Once the store is closed and processed, our typical turn-around time is 10-12 business days.

How will I receive my order?

All communications/decisions are determined by your main customer contact for the online store.

When checking out, you will typically have 2 options:

1. You can choose to pick up your order at the predetermined location provided by your main customer contact for no additional fees.

Once the orders have been distributed to your main customer contact, they're responsible for determining the pick-up process.
District 20 no longer has tracking information after distribution of the orders.

2. You can have your order shipped directly to you for a flat rate of $8.95. Orders over $125 ship FREE.

Once your order is shipped, you will receive tracking information via the email address you provided when placing your order.

Can I just pick up my individual online store order at District 20 Supply Co?

We don’t allow individual orders to be picked up from District 20 Supply Co. Pick up orders will be boxed up and distributed to your main customer contact.

Can I pay for expedited shipping to get my order faster?

Unfortunately, due to the custom nature of these orders, all items must go through the production process together. They will be shipped as soon as they are complete.

My card keeps getting declined. Why won’t it go through?

This could be multiple things:

Please contact your bank. District 20 does not have the ability to override card transactions.
Clear your browsing history and/or cache, and try again.
Please make sure all card and billing information is entered correctly.
Please check to make sure you’re not going over your limit or daily limit amount.

My card was charged, but I never received an email confirmation email. Did my order go through?

Please check your spam/junk folder. If you still don’t see it, please give us a call at 563-845-2080.

What are your business hours?

We are open Monday-Friday from 8:00 am to 5 pm. If you contact us outside of working hours and miss the store close deadline, you will not be able to place your order (ie: contacting us on a Saturday when the online store closes on Sunday night).

Can I change my distribution method after my order is placed?

Once your order is placed, the distribution method cannot be changed.

How will I know if the item(s) I ordered are out of stock?

If your item(s) are out of stock, you will be contacted with a substitution via the email address you provide when placing your order.

Do you have any extra decorated items from online stores available at District 20 for immediate purchase?

No, all items are custom ordered. We do not order any extra apparel other than what is purchased from customers through online stores.

I forgot to place an order for the online store that closed yesterday. Can I still place an order?

No. Once an online store is closed and processed it enters the production process and we cannot add additional items/orders at that time.

BULK ORDER/CUSTOMER SUPPLIED

I have some items that I purchased and want embroidered. Can you do this?

Absolutely! Bring them in and we will take care of it. All we will need from you is to sign a “Customer Supplied Goods Waiver”.

Can you create a design for me?

Yes, feel free to bring your own creative ideas/existing art, or reference our website for design templates. Having your design elements ready can speed up the process. Each order gets 1 design with 2 free edits (this means you can edit the artwork two times). Anything after that is $25 per edit.

I need to place a bulk order for some shirts, how much will they cost?

Costs will vary depending on items, ink colors, quantity, decoration type, location(s), etc.

To get a quote specific to what you’re looking for reach out to us at sales@district20supply.com or contact us at 563-845-2080.

Is there a minimum for how many items I need to get in order to place a bulk order?

Screen print items do have a minimum starting at 12 garments. However, based on how many ink colors/locations, the required minimum may increase.

Embroidery items do not have a minimum (digitizing/setup fee could apply for low quantities).

Vinyl can only be done for one color designs, no required minimums (setup fee could apply for low quantities).

To get a quote specific to what you’re looking for reach out to us at sales@district20supply.com or contact us at 563-845-2080.

When will I receive my bulk order?

Once your quote is approved, our typical turn-around time is 10-12 business days.

Do you offer sizing samples for bulk orders?

We are able to offer sizing samples ahead of time on a select few items to be used in your order. The sizing samples will need to be returned, in good condition, before we can move forward with your order.

In the event you lose your sizing samples, you will be charged for the cost of the garment, in addition to a processing fee.
Sizing sample kits must be returned within one week. Depending on the garment, credit card information may be required.

Why are there minimums on screen print orders?

In order to make it cost effective, minimums are required because each screen print design is unique and can require multiple ink colors, locations, and designs.

If you still have questions regarding bulk orders, please contact sales@district20supply.com or call us at 563-845-2080

GENERAL QUESTIONS

What is your return/refund policy?

In some instances, an online store order may need to be canceled. This option will be determined by District 20 case by case and can ONLY be done if the online store has not been closed yet. 20% of the total order amount will be charged to cover processing fees.

Am I able to make any changes after my order is placed?

Once an order is placed, we are unable to make changes. This is due to all items being custom ordered. Please double check your sizes, items, personalization, and design choice BEFORE placing/approving your order.

What is custom apparel?

Custom apparel refers to clothing, hats, and other accessories that are specifically purchased and decorated with a custom branded logo(s) per the customer's request.

Do you provide local delivery?

Local deliveries are available for bulk orders. This will need to be predetermined between the sales representative and your main customer contact.

What is the difference between a bulk order and an online store order?

Bulk orders are placed directly through a sales representative.

Online store orders are individually placed by a customer through an online store link.